There is a careful survey of the installed processes (process flowcharts, work instructions, etc.).
To score "Totally agree", the organization must:
Have process flowcharts, work instructions, well-defined and established guidelines in the organization, known to all employees, for consultation and review at any time, which guarantees the quality and safety of the processes themselves.
Question 2
There is an organized and complete list of Processes, considering the different criteria.
To score "Totally agree", the organization must:
Have a complete and updated list of all processes, with associated search functionality, in order to facilitate the consultation of a given process.
Question 3
The list of Processes is known and accessible to all employees.
To score "Totally agree", the organization must:
Make known to all employees all the processes that are mapped.
Question 4
The implementation of the processes follows a well-defined mapping, prepared in accordance with good process management practices.
To score "Totally agree", the organization must:
Implement the best practices in process management, having all the processes mapped and identified, which facilitates the work of any employee, attending to safety and quality issues.
Question 5
There are those who are responsible for managing each process.
To score "Totally agree", the organization must:
Establish someone to be responsible for the management of each process, and who is recognized by all employees.
Question 6
Those responsible for carrying out the tasks are identified.
To score "Totally agree", the organization must:
Have in their list of processes, identification of all those responsible for the execution of tasks.
Question 7
There is a continuous record of parameters and data defined for each process (performance indicators and / or process inputs / outputs).
To score "Totally agree", the organization must:
Identify performance indicators and / or inputs / outputs associated with each process and implement an information collection methodology that should be routine and continuous.
Question 8
Methodical monitoring of the information is carried out.
To score "Totally agree", the organization must:
Define those responsible and timeframes to follow and monitor all mapped and ongoing processes, through defined parameters.
Question 9
How often does monitoring take place?
Select frequency scale option: Never; Annually; Semi-annually; Quarterly or monthly; Weekly.
Question 10
There is a link between the monitoring of the indicators collected and the budget and activity plans.
To score "Totally agree", the organization must:
Consider in the definition of budget plans and activities, the information resulting from the analysis of the indicators collected, as a result of the monitoring it performs in terms of process management.
Question 11
There is a review of the list of Processes as a result of the monitoring.
To score "Totally agree", the organization must:
Promote the review of the list of Processes as a result of the continuous monitoring process.
Question 12
How often is the list of processes reviewed?
Select frequency scale option: Never; Annually; Semi-annually; Quarterly or monthly; Weekly.
Question 13
The search for training or qualification in standards is a concern of the organization.
To score "Totally agree", the organization must:
Promote the active search for training and qualification plans for its employees on the subject of standards, on a routine basis, taking into account the continuous need to apply standards in order to improve process management.
Question 14
Employees have regular access to training or qualification in standards.
To score "Totally agree", the organization must:
Promote the training or qualification of all employees, in the use and application of standards, considering the different needs associated with different functions.
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