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Questionnaire

Process Management Planning

Question 27

The monitoring of the defined indicators is carried out with a view to introducing improvements in the processes.

To score "Totally agree", the organization must:

  • Perform the monitoring of Processes with the purpose of reviewing them and introducing continuous improvements.
Question 28

The monitoring of the defined indicators is carried out using technologies and applications that allow an effective communication and interaction with the various departments.

To score "Totally agree", the organization must:

  • Use digital tools to facilitate the collection and sharing of information and further processing for monitoring purposes.
Question 29

There is a well-defined policy and practices for continuous improvement.

To score "Totally agree", the organization must:

  • Have a policy of continuous improvement, known to all employees, enabling the application of best practices for process management.
Question 30

The policy of continuous improvement is transversal to all departments.

To score "Totally agree", the organization must:

  • Establish standards in all departments, making the continuous improvement policy recognized and applied by all employees.

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