Does the organization use general rules in the development of its activity?
To select "Yes", the organization must:
Structure activities and respective results in accordance with rules, guidelines or characteristics of general standards, that is, documents resulting from consensus and approved by recognized standardization bodies, which are transversal to all sectors of activity.
Question 16
Which General Standards are used?
Select general standards, according to each of the scales presented.
Question 17
Does the organization use sector specific standards, in the development of its activity?
To select "Yes", the organization must:
Structure activities and their results in accordance with rules, guidelines or characteristics of general standards, that is, documents resulting from consensus and approved by recognized standardization bodies, specific to the sector of activity in which it operates.
Question 18
Which sector specific Standards are used?
Select sector specific standards, according to each of the scales presented.
Question 19
What are the reasons for implementing standards?
Select the most relevant reasons, a maximum of four.
Question 20
Process management has benefited from the implementation of standards.
To score "Totally agree", the organization must:
Recognize how the implementation of standards positively impacts the management of processes and identify gains in terms of productivity and quality.
Question 21
There is one or more certified management systems.
To score "Totally agree", the organization must:
Have one or more certified management systems, by certifying entities, thus ensuring the compliance of the implemented systems with one or more reference standards, either voluntarily or as imposed by the market.
Question 22
The implementation of standards and subsequent certification has benefits for the organization.
To select "Yes", the organization must:
Identify the benefits that result from the implementation of standards and certification of management systems, and quantify them through appropriate indicators.
Question 23
What benefits were identified:
Select the identified benefits or to identify, according to each of the scales presented.
Question 24
Standardization references are followed in order to later obtain product certification.
To score "Totally agree", the organization must:
Consider standardization references and implement the best practices, in the development and production activities, with a view to the future certification of the products, proving their conformity with the standards or technical specifications that are applicable to them, be it in terms of quality, guarantee and control of specific production guidelines or countries where they are sold.
Question 25
There is a Quality Manager who monitors and manages the certification of the systems and the respective processes included.
To score "Totally agree", the organization must:
Have a Quality Manager with the competences to lead the certification processes of the management systems and to manage and monitor the certified systems and the respective processes
Question 26
Are the training courses accredited by DGERT (General Directorate for Employment and Labour Relations)?
To score "Totally agree", the organization must:
Always use training activities provided by entities certified by DGERT (General Directorate of Employment and Labour Relations), enabling its employees to benefit from training recognized by the quality parameters and requirements of the Certification of Training Entities System in Portugal.
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